Procedures for Non-academic Services

Download the full Student Handbook (PDF)

How Do I Secure a Certificate of Good Moral Character?

For college/graduate students – Please email to the following addresses: oss@ su.edu.ph or [email protected]

For Senior High students – Please email: [email protected]

How Do I Report Theft or Loss of Personal Belongings?

Discovery of missing personal belongings

Call 299 (Security Office) or 330 (Office of Student Services)

What Do I Do When I Lose or I Forget My ID?

Please remember that the use of a student ID which is not your own is considered a Major Offense. Do not borrow anyone’s Identification Card.
If you forget to bring ID, you should inform the Security Guard on duty about you predicament.
For replacement of a lost ID, you must personally go to the Office of Student Service, 2nd Floor, Oriental Hall and file a request for consideration to be issued a copy of your ID. A subsequent request will require a notarized affidavit of loss.

What Should I Do in Case of a Medical Emergency?

Call or text 0917 729 2696 (Security Office) , 0916 666 6964 (Mrs. Christy G. Destor) and request for assistance. Provide the following details: Name, location, nature of emergency, kind of assistance.
If you are assisting an injured person, please observe the following: ▶ Do not move or transport the injured, if possible ▶ Give full attention to the victim/s ▶ Ask person/s for an assistance to locate the nearest office in the vicinity ▶ Assist the transportation of the injured to the SU Medical Center

How Do I Claim Accident and Medical Insurance Reimbursement?

Group insurance policy with a wide range of benefits and privileges are extended to students upon enrollment. Under the current policy, students have other medical benefits aside from the student discount.

INSURANCE COVERAGE Schedule of Benefits:

Accidental Death & Dismemberment
Unprovoked Murder & Assault
Accidental Medical Reimbursement
Accidental Burial Benefit
Daily Hospital Allowance due to Accident – maximum of 30 days
Daily Hospital Allowance due to Natural Sickness – maximum of 30 days
Cash Assistance due to Natural Death
Fire Cash Assistance
Annual Premium

Requirements:

Medical Certificate
Hospital Bill/Statement of Account
Photocopy of validated Identification Card (I.D.)
Official Receipt and prescription – for accidental related case
Incident Report/Police Report – for accident related case
Photocopy of parent’s ID – for students below 18 years old
Photocopy of Birth Certificate – for students below 18 years old

Availment Process:

For student admitted and/or checked in the hospital and in need of assistance:

Internos (staying in the campus dormitory)
The dorm manager/adviser facilitates the admission of the resident/ student and informs immediately the Liaison Officer.
Externos (not staying in the campus dormitory) Standard practice is for the SUMC ER personnel to informs/calls the OSS Liaison Officer (LO) for assistance. We encourage the student/ companions to inform through a call or text also the LO at 0916 666 6964.
1. The student applies for insurance refund after discharge and submits all requirements to the Office of Student Services (OSS).
2. All applications must be submitted within 45 days from the date of admission.
3. OSS will assess submitted documents and forward them to the insurance company.
4. Insurance processing will be for 2 months.
5. OSS will inform the students, parents and or guardian of the availability of the insurance refund through phone call, email and/ or text message.

In cases where the student cannot pay his/her hospital bill, this can be charged to his/her tuition fee provided that this can be covered by the insurance refund. This will be assessed by the OSS and will be properly endorsed to Silliman University Medical Center.VI. What do I do if I have a complaint/concern? We hope to provide you with the most appropriate resolution to your concern. We might not be able to provide you with an immediate result, but rest assured, we will facilitate your need.

Suggested Possible Actions If You Have Complaint/concern:

Academic Related – If your concern is course-related such as queries on the course/syllabus, re-computation of grades, completion of a requirement, make-up activities for missed classes or exams, please message your course teacher/instructor. Clarifications on this matter is best addressed by your instructor. If the instructor cannot or fails to address your concern, you may approach your department chairperson. You may also talk to your department guidance counselor as she/he is equipped to assist you on finding the most practicable answers to your concern.
Peer/Classmate Related – If your concern involves peers, you may approach your department guidance counselor; you may also approach a department faculty/staff you are most comfortable with as he/she may also assist you.

In the university, we have to exhaust all administrative remedies to our complaint/concerns. Every interaction must be collegial and professional; hence, a protocol is followed.

HOWEVER, there are instances when the gravity of your concern/ complaint is high, and the most practical remedy is to lodge a complaint with the proper authorities for arbitration and processing. Such situation calls for the filing of a GRIEVANCE – this concern is taken as one of utmost sensitivity and confidentiality. You may have a complaint against a peer, a staff, a teacher, or a university administrator. The first move you can do is talk to your department counselor. Simultaneously, you may submit to the Student Grievance Center a letter-of-complaint stating all pertinent facts and information, with your complaint properly signed. The Grievance Officer, who is the head of the Student Organizations and Activities Division, will look at your complaint and after finding that the complaint is justified, will endorse it to the proper office/ department for appropriate action. The Grievance Officer’s duty is purely ministerial as mandated by the University Manual. He/she cannot decide on complaints lodged. The grievance officer’s duty is only to facilitate the preliminary step in the processing of the complaint. But the Office of Student Services, being the advocate for students, will help you find a resolution to your complaint/grievance once you inform the Office about it.