Extension Program Organizes Basic Emergency Call-Taking Training

The Silliman University Extension Program (SUEP) implements the Health, Emergency Assistance and Life Support (HEALS) project at the Silliman University Marina Mission Clinic (SUMMC). This project aims to provide emergency assistance to rural barangay residents through trained call takers who will provide guidance on what to do next while emergency assistance is still coming.

The first phase of SUMMC HEALS project, which was held on November 10 to 11, was a training on Basic Emergency-Call Taking. Mr. Ruel S. Kapunan, Managing Director of Pilipinas 911 and Cluster Lead for Emergency Services – Philippine Disaster Resilience Foundation, conducted the two-day training.

The training covered discussions on Introduction to Emergency Call-Taking and Public Safety Dispatch, Fundamentals of Professional Telephone Answering Skills, Emergency Flow, Tools for Handling Difficult Calls, Call Documentation and Stress Management for Dispatchers.

Participants of the training were the Marina Clinic medical staff and Family Health Volunteers and Barangay Health Workers from barangays Masaplod Norte, Boloc-Boloc, Libjo, Malongcay Dacu and Magsaysay in the Municipality of Dauin.

SUMMC HEALS Project further aims to expand the reach of Silliman University Marina Mission Clinic as a 24/7 primary preventive health care facility with a dedicated medical line.